AI Phone & WhatsApp Agent for Med Spas
A med spa sells commitment: a consultation before the needles, packages that span months, and aftercare that decides whether a client returns angry or comes back with a friend. Zepiva takes the phone and the WhatsApp line, collects what the client wants to address, books the consult or the treatment, and follows up on aftercare and package sessions, so the front desk is free to welcome the client who is actually one step from treatment.
The challenges med spas face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
Consultations pile up behind the counter
People find you through a friend and call to ask about 'fixing' something - wrinkles, a line, a spot - and the first call should end with a consultation booked. When the call goes to voicemail or a busy line, the decision is shelved and the spa loses the intent.
Repeated questions about prices, side effects, and downtime
Every treatment has a price range, a 'how long until I look normal' question, and a recovery schedule. Each caller wants the same detail and no one wants to be pitched twice. It is a long conversation to have a hundred times a week when it can be a table.
Packages and series that stop halfway
A treatment plan is often several sessions - a new laser after three, a package on the record. A client who drifts after the first session is lost revenue and a quiet review, and nobody remembered to nudge back on session two.
Aftercare is a callback that never happens
What happens in the 48 hours after a treatment decides the result - the sunscreen, the down time, the skin care. A single follow-up message about the care plan can turn a one-time client into someone who tells a friend, and a missed one loses both.
How Zepiva fits into med spas
Specific features mapped to the way your business actually works.
The phone that books the consult, not just the search
Zepiva picks up, asks what the caller wants to address and which side of the menu they are interested in, and books the consultation in the provider's real calendar. When the call is about a treatment question, it answers from the knowledge base and adds a follow-up to the caller's record.
WhatsApp for the 'is it normal?' moment
A client in the 48 hours after treatment messages about a rash, texture, or bruising. Zepiva responds with the aftercare guidance your team has written, flags anything concerning for the clinical staff, and keeps the thread warm instead of ending it at checkout.
Package and aftercare emails that arrive on their own
After the consult, the client gets the quote and the package sheet by email. After the session, the aftercare instructions land in the inbox. Anything that needs a signature, a consent, or a printed read is delivered before the client is in the waiting room.
Treatment schedule and session tracking
Zepiva knows a package has 3 sessions and a laser series needs 4 weeks between visits, and offers the next session at the right interval. When a client misses one, it reaches out and rebooks, so the package finishes on a schedule rather than a maybe.
A month at a med spa
One person on the desk, many treatment types, and a phone.
New inquiry at 10 at night - a text about filler and lips. Zepiva collects what the client wants, answers the price range and the numbing question, and books the initial consultation.
Wednesday's laser package was booked earlier that day; Zepiva emails the schedule and the pre-treatment instructions the night before.
Two days after an injectable, a client messages with bruising; Zepiva gives the standard guidance and the offer to be seen, while the provider reviews the photo in the thread.
Session two of the package comes due: Zepiva reaches out the right week, the client books, and the series completes instead of cooling off.
Illustrative example - not a customer testimonial.
Which plan fits med spas?
A starting point based on how these businesses typically use the platform.
Recommended plan
Most med spas start with the Gold plan because the 150 daily calls absorb the patient-facing volume, the two-language setting reaches a bilingual client list, and the follow-up automation is the whole marketing for retention.
Common questions from med spas
Explore further
Related industries, in-depth guides, and articles.
Try it for your med spas business
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