AI Phone & WhatsApp Agent for Optometrists
Optometry has two customers in one visit: the patient who needs an exam and the customer who buys the frames. Zepiva books the exam, takes the contact lens refill without forcing a call, lets patients check when their frames are ready, and follows up on the quote that went quiet, so the dispensary and the exam chairs both stay full.
The challenges optometrists face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
The exam book fills later than it should
Eye exams book well ahead if the logistics are easy, but busy parents and workers would rather text it than call. The exam line rings during the same hours the stress sits in the waiting room, and a cheerful voice message is still no booking.
Contact lens reordering is a phone number the patient repeats
Calling to replace six months of daily or bi-weekly lenses means repeating the brand, the base curve, the cylinder, the power, and the quantity every single time. On the phone, the details take a minute that is worth 20 staff seconds and lead to errors.
Eyewear quotes and pickups turn into phone tag
The frame is sized and quoted, the patient says 'I'll pick it up this week', and then sits on the bench. The pickup date is forgotten, the call goes to voicemail, and the order stays in the drawer while the patient wonders for a fortnight whether it's in.
Adjustments and warranty questions about the same frames
A loose arm, a broken temple, a fitted nose - the adjust days get booked over the phone with details about the frame and the warranty, and the desk spends four minutes on each one resolving which pair it was.
How Zepiva fits into optometrists
Specific features mapped to the way your business actually works.
A booking that speaks both exam and optical
Zepiva answers and discovers the reason in a phrase - an eye exam, a delivery, a frame question - and books an exam against the real calendar or routes optical to the dispensary. The exam chairs and the sales floor both work instead of the exhaling voicemail.
Lens refills over message without the call
A patient has the box or the sticker, texts the brand, the values, and the quantity, and Zepiva checks it against the prescription on record and hands it to the fulfilment. No phone call, no repeating, and the delivery completes.
Eyewear order status and ready-for-pickup by email
Confirm the frames arrive and the lenses are fitted, Zepiva sends the 'ready for collection' email with the day and the address. When a pair sits a week uncollected, Zepiva pings again, and a late message respects that the patient reads email just fine.
Recall that starts and rebooks your yearly months
The yearly exam recall is the blood of the optical business. Zepiva tracks the interval from the last visit and offers the rebook at the right month, so the patient is back in the chair instead of the exam dropping off the list.
A day in the life at an optometry practice
Doctor in the chair, dispensary two deep, and the phones on forward.
First call: a mother asks to book eye exams for two children. Zepiva offers the after-school slot and books both, and forwards the reminder for the second visit.
A patient needs a trial of daily contacts and texts the prescription; Zepiva takes the brand, type, and quantity, carries the lab order, and confirms delivery by email.
Afternoon, a frame arrives from the lab; Zepiva sends the 'ready for pickup' and the patient answers with the day they will come.
The practice gets the yearly exam reminder run over WhatsApp, and a client who was a no-just-because rebooks for next month.
Illustrative example - not a customer testimonial.
Which plan fits optometrists?
A starting point based on how these businesses typically use the platform.
Recommended plan
Most optometry practices start with the Gold plan because the 150 daily calls and the messaging channel fit the mix of bookings and lens refills, the second language extends the welcome, and the included reminders run every exam month without rolling.
Common questions from optometrists
Explore further
Related industries, in-depth guides, and articles.
Try it for your optometrists business
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