How do I set up Zepiva?

Sign up for a free trial, upload your business information to the knowledge base, connect a channel (phone number, WhatsApp, or email), and turn on your AI agent. The setup takes about 30 minutes if your knowledge base content is ready.

How does phone number connection work?

Zepiva uses Telnyx for phone number provisioning. You can purchase a new number directly through the platform (typically active within minutes) or port an existing number (takes 5-10 business days). Once connected, all incoming calls are routed to your AI agent.

Which languages does Zepiva support?

Zepiva supports any language that OpenAI's language models support. The Pro plan supports 1 language, Gold supports 2, and Platinum supports unlimited languages.

Yes. All data is encrypted in transit and at rest. We do not sell, share, or use your business data for any purpose other than powering your AI agent. Your knowledge base content stays private to your account.

How accurate are the AI agent's responses?

The AI agent's accuracy depends entirely on the quality of your knowledge base. With well-organized, specific information, the agent gives accurate responses. If a question falls outside the knowledge base, the agent says it doesn't have that information and offers to connect the customer to a human.

Help Center

Answers to common questions about setting up and using Zepiva.

Platform Overview & Setup

Zepiva is a ready-made, plug-and-play AI agent platform for businesses. There is no coding or technical setup required. Business owners sign up, click to connect their existing communication channels (WhatsApp, Phone, Email), and their AI agent immediately begins answering calls, replying to messages, and booking appointments according to predefined rules and tone.

Setup takes 3 simple clicks from your Zepiva dashboard:

Connect WhatsApp: Authenticates via the official Meta WhatsApp Business Cloud API with 1-click OAuth.
Connect Phone: Enables voice call handling via call forwarding from your existing carrier or a dedicated number.
Connect Email: Authenticates via Google OAuth2 with secure token scope.

No. Zepiva is 100% plug-and-play. If you can click an authorization button and enter your business operating hours and pricing guidelines, you can run Zepiva in under 5 minutes.

Data Ownership, Privacy & Compliance

Zepiva does NOT store or own customer conversation data. WhatsApp messages remain securely within Meta's own cloud infrastructure, and email data remains within Google's ecosystem. Zepiva acts strictly as an authorized agent / orchestration layer to execute tasks on your behalf via official APIs.

No. Zepiva does not act as a data warehouse. We never warehouse, sell, or monetize customer conversation archives. All interactions occur via tokenized OAuth2 access, and communications remain with the respective native providers (Meta, Google, and carrier networks).

Zepiva follows strict compliance principles:

Authorized OAuth Scopes: We only access channels via explicit user consent and scoped OAuth tokens.
No Public Model Training: Your business documents and customer conversations are NEVER used to train public AI models.
Encrypted Transport: All API communication uses TLS 1.3 encryption.
Action Confirmation Gates: Sensitive actions (such as booking cancellations or custom price quotes) require explicit human approval.

Yes. You can delete your workspace details, settings, and account data from your dashboard anytime. If you close your account, all data is permanently purged within 30 days. You can also contact us at support@zepiva.com for immediate data deletion requests.

Billing and plans

Yes. There are no contracts or long-term commitments. Cancel from your dashboard anytime. Your access continues until the end of your current billing period.

There are no per-unit overage charges. When you hit a monthly limit (call minutes, WhatsApp replies, email replies, or knowledge-base documents on Starter), Zepiva shows an Upgrade your plan prompt instead of charging extra. Usage resets at the start of each billing cycle. Business-plan customers who need more volume can contact us for Enterprise.

Change your plan from your dashboard. Upgrades take effect immediately with a prorated charge for the remainder of the billing period. Downgrades take effect at the start of your next billing cycle.

AI agent behavior

The AI agent's accuracy depends entirely on the quality of your knowledge base. With well-organized, specific information, the agent gives accurate responses to questions within that knowledge. If a question falls outside the knowledge base, the agent says it doesn't have that information and offers to connect the customer to a human. Review your conversation logs regularly to identify gaps.

Yes. You can configure the agent's greeting, personality, and response style. The knowledge base content also influences tone — if you write entries in a casual, friendly style, the agent reflects that. You can also set escalation rules for specific topics.

The agent says something like: "I don't have information about that. Let me connect you with someone who can help." For phone calls, it can transfer to a human agent or take a message. For WhatsApp and email, it captures the inquiry and notifies you.

Still have questions?

We typically respond within 24 hours on business days.