AI Phone & WhatsApp Agent for Therapists & Counselors
Your practice runs on your calendar, but you cannot answer the phone mid-session without breaking trust with the client in the room. Zepiva takes the intake call, protects your boundaries, and handles the practical side, so the person who reaches out to book actually hears a proper response instead of your voicemail. The clinical relationship stays exactly where it belongs: between you and the client.
The challenges therapists & counselors face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
The phone rings while you are with a client
A call during a session is the worst moment to be interrupted, right up there with a supervision block, a group, or a much-needed break. A voicemail greeting to a first-time caller can feel like a closed door, and the more someone has worked up the courage to call, the more is lost.
No-shows and last-minute cancels empty your only slot
You have a handful of slots a week and each one is a full income. A missed confirmation or a cancel the day before costs a billable hour and leaves nothing to fill it at short notice, and manual reminders get forgotten after a busy day.
The intake stage repeats the same ten questions
Every caller asks about fees, session length, location or online, availability, and whether you have the exact thing they need. Explaining it over and over takes time you would rather spend clinically, and the boring parts never get faster.
The waitlist is a notebook somewhere
When a slot opens, you work through the names and most have drifted - started elsewhere, had a baby, gone back to work. A cold list every single time means the slot stays open while you work through people who are not actually ready to start.
How Zepiva fits into therapists & counselors
Specific features mapped to the way your business actually works.
An intake line that respects the session
Zepiva answers when you cannot, takes the new client's details, and walks the fee and availability script you wrote into the knowledge base before booking the first session. And it never holds on to a moment where a person needs a person: it can transfer, take a message, or email in an instant.
Confirmations that hold the slot
The reminder goes out over WhatsApp in the plain tone you asked for, and a client can confirm or cancel in one message. In the quiet week before, the practice has the calendar it relies on instead of slots that die unanswered.
Intake paperwork done before the first session
The client does not have to spend the first session on the intake form. The email goes out after the booking, and the completed form is back with you before the hour begins, leaving the entire session to the clinical work.
The schedule plus a waitlist that stays warm
Zepiva tracks when you next have a space and asks the waitlist at that point, so the cancellation slot fills from people who are still waiting instead of from the roster you last looked at in March.
A week in a private practice
Thursday, two sessions left, and the phone rings mid-session again.
A caller who found you through a referral leaves a proper intake message after your line is picked up by Zepiva; the details and the reason are taken into the record before you end the session.
Between clients, Zepiva confirms the new patient's fee and first-slot availability, and offers the one slot you held for a new consult.
A current client texts to move a session for work; Zepiva reschedules into the slot that genuinely fits you and confirms on both threads.
A no-show fires off the waitlist message: the spot opens, and the client who had been waiting about two weeks books it before the evening is out.
Illustrative example - not a customer testimonial.
Which plan fits therapists & counselors?
A starting point based on how these businesses typically use the platform.
Recommended plan
Most private counselors and therapists start with the Gold plan because the 150 daily calls cover all the phone touches a solo or small practice has in the busiest week, the second language matters when referrals come from a mixed local community, and the follow-up channel works well on a quiet schedule.
Common questions from therapists & counselors
Explore further
Related industries, in-depth guides, and articles.
Try it for your therapists & counselors business
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