Dental clinics run on the chair calendar, and the front desk cannot answer a phone while a hygienist's hands are in a patient's mouth. Zepiva's AI agent picks up the calls that ring out during treatment, confirms what is already booked, fills the gaps left by cancellations, and follows up on the treatment plans patients said they would think about.
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
Reception is seating patients, reconciling insurance, and running hygiene cards when the morning rush peaks. A caller who hits voicemail at 9:45 is often booked with another practice by 10:30, and the clinic never finds out why.
An empty hygiene or doctor slot wastes the assistant, the operator, and the column in the schedule. Confirming every visit, working the waitlist, and tightening gaps is manual work that falls apart the moment the desk gets busy.
Patients agree to the crown or implant in the chair, then sit for weeks deciding and never book the next phase. Without a timed reach-out, the plan goes cold, the case gets re-presented later with more damage, and production quietly disappears.
A swollen face or a chipped tooth at 8 p.m. lands in voicemail and a generic message. Patients either wait in pain, try the next town's clinic, or land in urgent care for something the practice could have triaged and scheduled.
Specific features mapped to the way your business actually works.
Zepiva answers inbound calls, asks which service is needed, checks the doctor's real calendar, and books or reschedules the visit on the spot. When a question needs the clinician, it hands off to the desk or the dentist instead of stalling the caller.
The agent messages every appointment ahead of time and lets the patient confirm or move it without a phone call. When a slot opens, it pings the waitlist with the free time and books a tap-to-accept reply before the column is lost.
After the consult, Zepiva sends the written estimate and the consent documents the front desk would normally print and hand over. It tracks whether the plan went quiet and nudges the patient to book the next phase with a slot held from the assistant's schedule.
Six-month cleanings, post-op rechecks, and periodic reviews from your recall list are offered at the correct interval and confirmed automatically. Hygiene patients stay in the cycle instead of dropping off the list after one missed visit.
One hygienist, one operator, and a front desk that cannot hold a full schedule alone.
A patient phones at 8:05 with a swollen gum; Zepiva asks four triage questions, fits the case to the open slot, and books it before the first patient is seated.
The recall list goes out by WhatsApp; three patients confirm, two reschedule, and the freed hygiene time is offered to the waitlist within minutes.
The assistant opens the estimate email for a crown treatment that was discussed Tuesday; Zepiva follows up, gets a reply, and books the prep visit for next week.
At 7 p.m. a caller reports a chipped tooth; the agent triages it, books the first available morning slot, and sends a confirmation with parking directions.
Illustrative example - not a customer testimonial.
A starting point based on how these businesses typically use the platform.
Most dental clinics start with the Gold plan because the 150 daily calls cover a busy day of inbound traffic, the two-language setting reaches more of the local patient base, and the follow-up automation is included to keep recalls and treatment plans moving.
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