Zepiva Changelog

We've launched a comprehensive, authentication-guarded Single Page Application (SPA) dashboard powered by Firebase Realtime Database. Business owners now have unified control over all communication channels, live agents, CRM contacts, and notification preferences in one fast interface.

• 12-Section Admin SPA: Dedicated views for Overview, AI Agents, Conversations Split-View, Contacts CRM, Knowledge Base, Channels, Workflows, Appointments, Analytics, Integrations, Billing, and Settings.
• Secure Auth Guard & Google Sign-In: Multi-provider authentication using Firebase Auth with instant state redirects and password reset flows.
• Dark / Light Theme Modes: Built-in theme switcher with client-side localStorage persistence.

Integrated full compatibility with Meta's official WhatsApp Business Cloud API. Businesses can now authorize their official WhatsApp Business Account (WABA) and allow their trained Zepiva agent to handle customer messages with enterprise-grade reliability and compliance.

• Official Meta Webhook Routing: Real-time message streaming with secure HMAC signature verification.
• Multi-Language Auto-Detection: Agents automatically converse in the customer's preferred language.
• Appointment Booking over WhatsApp: Customers can book, confirm, and reschedule bookings directly in chat.

Overhauled our phone call pipeline to provide natural, interruptible voice calling with sub-600ms latency. The agent accurately pauses when the caller speaks, handles background noise, and transfers calls to human staff when requested.

• Smart Interruption Handling: AI halts mid-sentence when a customer interjects, mimicking real human conversation.
• Local & Toll-Free Inbound Numbers: Provision US, UK, and European phone numbers directly.
• Automated Call Summaries: Instant transcripts and sentiment tags generated immediately following each call.

Introduced safety controls to prevent AI hallucination on sensitive actions. Important events such as calendar slot cancellations, refund promises, or high-volume broadcasts require human review or strict confirmation gates.

• Human-in-the-Loop Mode: Set agents to "Draft Only" for critical emails or sensitive customer cases.
• One-Click Undo Logs: Every action taken by the AI is timestamped and auditable in the dashboard.