AI Phone & WhatsApp Agent for Physiotherapists
Physiotherapy works in courses - six sessions for a shoulder, twelve after a knee surgery - and the outcome depends on the patient showing up and doing the exercises in between. Zepiva books the full course forward, keeps the front desk off the recurring rebooking cycle, and reinforces the home plan through WhatsApp so progress happens between the sessions, not just during them.
The challenges physiotherapists face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
The course is rebooked one session at a time
A twelve-session plan means twelve phone calls from the same patient, and when one is missed the whole course drifts. The clinic ends up holding review appointments and gaps out, and a patient who needed continuity quietly stops coming.
Home exercises are prescribed and instantly forgotten
The rehab plan works only if the patient does the exercises on the days between visits, and most patients leave the clinic and forget them by Wednesday. A week of skipped homework undoes part of the session's work and the physio re-explains it next time.
Insurance and course-cap questions take over the desk
Patients ask how many visits their coverage allows, whether the course restarts, and what the top-up costs, every time they rebook. Each answer takes the front desk into a plan question that should have been a document.
A cancelled session re-routes the rest of the course
One surgery, one date moved, and the rest of the course must be re-aligned with the practitioner's availability. Rebuilding the series by hand eats the day and loses the afternoon's appointments.
How Zepiva fits into physiotherapists
Specific features mapped to the way your business actually works.
A scheduler that books the course, not the session
Zepiva books the full course forward at the intervals the physio sets and rebooks any session that shifts without waiting on a call. When a patient phones for their next session, it opens the same slot pattern instead of starting the calendar over.
Home-exercise check-ins on WhatsApp
Between visits the agent asks a quick 'how many of the six reps today?' in the patient's own thread. The answer lands in the record for the physio to review, and a patient who has gone quiet gets a gentle reminder that the plan is still theirs.
Session notes, receipts, and course letters by email
Each course letter, outcome report, and invoice arrives by email so patients and employers have the document without a counter-side conversation. Insurance renewals and claim status questions are answered from the knowledge base instead of over the desk.
Course-aware scheduling and fill
Zepiva knows the patient's position in the course - visit 4 of 10 - and offers the next slot in step with recovery rather than resetting the plan. Freed slots are rebooked to the same patient first, then the waitlist.
A day in the life at a physiotherapy practice
A course-based schedule and hours of hands-on time that leaves no hands free.
A patient enrolled in a 10-visit course asks to start this week; Zepiva books the session and the next one all at once and emails the course schedule.
Mid-morning, three WhatsApp check-ins come back - two patients report as expected, one says the knee pain is worse on squats, and the physio sees it before the next session.
An insurer emails asking for the course letter; the desk sends the note via the patient's record and the follow-up adjusts the remaining cap.
A session is cancelled for travel; Zepiva rebooks the same time next week and keeps the course count intact.
Illustrative example - not a customer testimonial.
Which plan fits physiotherapists?
A starting point based on how these businesses typically use the platform.
Recommended plan
Most physio clinics start with the Gold plan because the 150 daily calls and higher WhatsApp limit absorb active courses and homework check-ins, the second-language option matters for referral communities, and the follow-up slotting in keeps the full course schedule alive.
Common questions from physiotherapists
Explore further
Related industries, in-depth guides, and articles.
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