Chiropractic care is a series of visits, not a one-off: a plan may be three adjustments a week, then taper to maintenance, and each one has to be rebooked. Zepiva manages those recurring appointments, answers the coverage and deductible questions that dominate the line, and keeps patients from quietly dropping out between visits two and six.
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
A care plan of twelve visits means twelve separate scheduling calls for the same patient. When the patient forgets to rebook, the series gaps, the adjustment cadence breaks, and the treatment momentum that makes the difference is lost.
'Is it covered? Do I have a deductible? How many visits does my plan allow?' are asked by every new patient and half the existing ones. Each one takes the front desk away from something else while the patient waits for an answer they should have found in a document.
New patients need to fill in history, insurance, and consent forms, and many never do before the appointment. The first visit starts late, the paperwork is rushed, and a promising patient walks out feeling like a file number.
The relief is real but gradual, and patients often decide they are 'basically fine' before the plan finishes. Without a human nudge - a message, a reminder of why the series was set - the plan dies at exactly the point the treatment needed most.
Specific features mapped to the way your business actually works.
Zepiva answers when a patient calls to schedule, checks the treating chiropractor's calendar, and books the adjustment. When the next visit falls due, it offers the recurring slot on the usual day and time instead of waiting for the phone to ring.
Two days before the next adjustment, the agent messages in your tone: how is the back from last week, and do you want to keep Tuesday at 4? Rebooking is a tap, and missed-visit streaks get a gentle bring-you-back offer, not a guilt trip.
Zepiva sends the new patient the intake and insurance-claim forms before the first visit and answers standard coverage questions out of the knowledge base. When a claim doesn't get paid, the relevant document lands in the right inbox for the office to chase.
The agent understands the plan structure - visits per week, taper, maintenance - and schedules the series forward. When a slot opens, it offers it to the patient mid-plan before handing it to the waitlist.
Forty patients, three adjustment rooms, one front desk, and a phone that never sleeps.
A patient calls in pain and asks to start care; Zepiva books the initial consult and emails the intake and insurance forms before the call ends.
The desk sends the weekly series confirmations; one patient moves a visit, and the freed slot goes to the patient who wanted in sooner.
Mid-week, Zepiva answers three 'does my insurance cover it?' calls with clear, sourced answers and flags only the exceptions to the office.
A patient who missed two adjustments gets a gentle WhatsApp: 'your plan showed Tuesday - want to get back on schedule?' and books right away online.
Illustrative example - not a customer testimonial.
A starting point based on how these businesses typically use the platform.
Most chiropractic practices start with the Gold plan because the 150 daily calls handle recurring series and insurance traffic, the second language serves a big chunk of their patient base, and the included follow-ups are what keep a care plan alive.
Related industries, in-depth guides, and articles.
Start a free trial. Train the knowledge base, connect a channel, and see your AI agent handle real conversations.
Start free trial