Can the AI tell if a maintenance request is an emergency?

It asks the right questions — is water actively leaking, is the heat out, is anyone unsafe — and uses your rules to decide what escalates. You define what counts as an emergency for your portfolio, and the AI follows that policy consistently.

Will the AI promise tenants repairs we can't make?

No. The AI confirms that a request is logged and gives realistic next steps — it does not commit to a time or date unless you've configured one. When a repair is scheduled, the AI sends the confirmed window so no promise is invented.

How do maintenance requests reach our system?

Each logged request is recorded in Zepiva with the unit, issue, urgency, and contact details, and can be exported or connected to your maintenance workflow. Your managers review and dispatch from there as usual.

Can the AI collect rent or handle payment questions?

It can direct tenants to your existing payment portal and answer standard questions about due dates and late fees from your policies. It does not collect money or process payments itself.

Professional Services

AI Phone & WhatsApp Agent for Property Management

Tenant calls don't follow business hours — a leaking pipe on a Sunday, a rent question at 9 p.m., a move-out notice at the worst possible time. Zepiva answers those calls, logs maintenance requests with full detail, and triages emergencies so urgent issues reach you and routine ones don't. The AI also handles the endless tenant questions about rent, leases, and move-outs that otherwise eat your property managers' entire day.

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The challenges property management companies face

Real problems these businesses deal with daily — and the gaps an AI agent can fill.

Maintenance calls after hours go to voicemail

Water heaters break at 11 p.m. When a tenant leaves a voicemail and gets no answer, some call again, some call the owner directly, and some let the problem sit until the unit is damaged.

Tenant questions repeat all day

When is rent due? How do I pay? Can I renew my lease? Am I allowed to have a pet? Property managers answer the same questions dozens of times a week — time that should go to inspections and owner reports.

Every call is a document you have to write

A maintenance request without a written record is a liability. Managers must capture the unit, the issue, the urgency, and the tenant's contact details for every call — a chore that's routinely skipped during a busy day.

How Zepiva fits into property management companies

Specific features mapped to the way your business actually works.

After-hours maintenance triage

The AI answers after-hours calls, captures the unit number, the nature of the issue, and how urgent it is, and logs it directly into your maintenance system. Emergencies like water leaks or no heat are escalated to your on-call line immediately; routine requests are queued for the morning.

WhatsApp for tenant requests and photos

Tenants already photograph issues with their phones. The AI accepts maintenance requests and photos over WhatsApp, confirms the ticket number, and sends updates when a technician is scheduled. It also answers recurring questions about rent and lease terms from your policies.

Email for applications and lease paperwork

The AI responds to rental application inquiries, confirms receipt of applications, and explains your application requirements. It can also handle routine correspondence about lease renewals and direct tenants to your tenant portal.

Inspections and repair appointments booked

The AI coordinates repair and inspection appointment windows with tenants, confirming times by text so technicians aren't sent to empty units. It also sends reminders for scheduled visits and collects entry permission in writing.

A Sunday night pipe leak

A management company with 40 units and one on-call line.

At 10:30 p.m. a tenant calls about a leaking pipe under the kitchen sink. The AI captures the unit, the issue, and the severity, flags it as an emergency, and alerts the on-call manager within minutes.

The tenant also sends a photo over WhatsApp. The AI attaches it to the ticket and confirms a technician appointment for Monday morning's first slot.

Meanwhile, another tenant texts asking whether they can renew their lease. The AI confirms the renewal process and books a call for the manager during office hours.

Monday morning the manager opens the maintenance board: the leak is scheduled, the tenant has a confirmed appointment window, and the renewal question is a booked call — nothing was lost to the weekend.

Illustrative example — not a customer testimonial.

Which plan fits property management companies?

A starting point based on how these businesses typically use the platform.

Recommended plan

The Gold plan's follow-ups keep tenants informed when a repair is scheduled or delayed, and the three numbers cover the main office line, an after-hours maintenance line, and WhatsApp for tenant messaging.

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Common questions from property management companies

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Related industries, in-depth guides, and articles.

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