Can Zepiva really explain a confusing charge on an invoice?

If the gym loads its plan pricing and billing rules into the knowledge base, the agent can walk through invoices, direct debit windows, and the exact reason a charge appears before pointing the member to the next step. It cannot touch the billing system itself, but the answers staff normally give by phone come without taking the call.

How does the class waitlist actually work?

When a class is full, the member joins the waitlist in request order and the agent offers the opening on WhatsApp as soon as a spot appears. The member either claims the place or the list moves to the next name in line, so a class never runs half-empty while a member waits.

Can a member freeze or end their plan through the assistant?

Yes, if the studio enables it. The agent reads the freeze and termination policy, applies it to the member's file, sets the effective dates, and confirms everything in writing. Requests that need judgment still go to the manager, but the routine work moves without a phone call.

Does it handle tours and new-member signups?

It books tour slots off the same availability calendar and captures the lead so the staff meet someone ready to buy. Most of the back-and-forth - time, pricing, what the tour means - is handled by the agent, so a front desk doesn't need to walk a lead in from a voicemail.

Personal Care & Wellness

AI Phone & WhatsApp Agent for Gyms & Fitness Studios

Between membership signups, class capacity, freeze requests, and billing questions, a gym front desk carries hundreds of conversations every week - and staff are also checking members in and unlocking the doors. Zepiva authenticates members, answers pricing, books classes, and handles freezes across phone and WhatsApp so the desk stays on the floor and not in a phone queue.

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The challenges gyms & fitness studios face

Real problems these businesses deal with daily — and the gaps an AI agent can fill.

Membership and billing questions crowd the front desk

Payday disputes, direct debit mistakes, freeze requests, and new member questions all hit the same counter. When the desk is already with someone in person, the line goes unanswered and the member hangs up or the sign-up quietly melts.

Class capacity and waitlists fire up daily

A coached class fills in minutes and every day members call to join the waitlist, drop a booking, or ask if a spot has opened. Someone has to become the live schedule while the next class is about to start, and by the time the desk checks, spots have changed twice.

Freezes and renews repeat all the time

Members travel, they get injured, they skip terms. The freeze window, the days left on the plan, and the renewal terms live in a system the desk translates in the middle of a crowded lobby - and every call restarts the same explanation.

How Zepiva fits into gyms & fitness studios

Specific features mapped to the way your business actually works.

Voice lines for the membership desk

The agent picks up and authenticates the caller, then serves freezes, class changes, and billing from one menu. A call about a membership turns into a plan check and a tour booking, and the follow-up lands after the guest has left.

WhatsApp for class bookings and waitlists

Members book a class, see their waitlist position, and drop a slot without calling. When a spot frees up, the next name on the list gets the offer in the chat and the class fills instead of an empty chair thumping through a session.

Renewal and retention follow-up

As a renewal, freeze, or trial expiry approaches, the email asks the member what comes next - continue, extend, or close. A trial member's last week gets a friendly note about keeping the streak, so members don't leave silently and freezes don't run extra months.

Freeze dates and class caps in one place

Freeze start and end dates sit on the same calendar as classes and waitlists, so a member never pays for months they're away and a class never fills past its cap or runs empty when demand exists. A coach cancellation triggers replacement offers defined by your own rules.

A morning at a busy fitness club

A missed class, a Saturday waitlist, and a freeze all handled before the staff set foot in the lobby.

At 6:00 a.m. a member calls about a missed class; the agent checks their pass, offers the 8:30 session created that morning, and books them in.

Two minutes later a message asks for the Saturday spin waitlist; the agent adds the name and auto-replies when a seat opens, following the club's own priority rule.

A call about a freeze resolves in one conversation; the agent validates the plan, applies the month freeze, sets the restart date, and confirms it.

Before the last class, a spot frees up on the WhatsApp waitlist and the mat is offered to the first name in line, so the class runs full.

Illustrative example - not a customer testimonial.

Which plan fits gyms & fitness studios?

A starting point based on how these businesses typically use the platform.

Recommended plan

The Gold plan has the three lines the business typically spends: main desk, class/chat line, and admin, with follow-up emails that catch renewals and freezes on schedule. The daily call and chat caps cover a normal studio week, and two languages help if the member mix is bilingual.

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Common questions from gyms & fitness studios

Explore further

Related industries, in-depth guides, and articles.

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Try it for your gyms & fitness studios business

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