AI Phone & WhatsApp Agent for Hotels & B&Bs
Small properties take their hardest calls at the hardest hours: a late flight at 1am, a guest at the door asking about parking, a request to add a night at checkout. Zepiva runs the phone and WhatsApp around the clock, answering the check-in, booking-change and local questions from your property details, and routing the rare true emergency to the right person.
The challenges hotels & b&bs face
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
The front desk is not staffed all night
A room books at 2am, a flight lands late, a guest asks at 11pm whether late check-in is possible. A small hotel or B&B rarely has someone on the desk overnight, so those calls go to voicemail. The guest does not want a message; they want a yes or no, and often they want it before another booking elsewhere.
Simple changes break when nobody answers
Can I change from Tuesday to Thursday, is check-out 11, do you allow dogs, is there a hairdryer, is the pool heated. These are one-line answers. With no human on the desk, they become an email, then a confirmation, then a risk of an overbooked change nobody logged. The modification should be recorded the moment it is asked.
Booking systems cannot answer guest questions
An OTA or booking engine confirms a date but never answers what is included, how to find the front door, or where the owner wants luggage left. The guest then calls the property directly. If that call is unanswered, the stay starts annoyed. The questions the booking engine cannot handle are the ones your agent should own.
How Zepiva fits into hotels & b&bs
Specific features mapped to the way your business actually works.
A front desk that answers around the clock
The voice agent reads your property details: check-in and check-out times, parking, pets, breakfast, door codes. It answers the standard questions and records a late arrival with the expected time so staff are prepared. Anything outside the known facts is flagged to you with the context, not left to guess.
WhatsApp for the guest already in transit
Guests message more than they call once they are on the road. The agent answers hours, directions, the wifi name and the check-in time, and logs a changed arrival. The same thread keeps the correspondence for the stay, so the front desk sees it the next morning in one place.
Email for confirmations and amendments
Booking changes, confirmation numbers and directions land in the inbox. The email agent reads the request, checks availability and policy, answers in writing and records the change on the calendar. Group bookings and multi-night changes get a clear trail both sides can quote.
One calendar for every booking change
A night added, a night removed, a late check-out approved, a room swap confirmed. All of it updates the shared calendar, so the front desk and the owner see the same current availability. An overbooking is prevented when the check happens before the promise.
A weekend at a twelve-room inn
Late arrivals, booking changes and a lost key, handled across the phone and WhatsApp while the owner sleeps.
At 11pm a guest calls about a 1am arrival. The agent confirms the door code policy and logs the late arrival with the expected time.
The next morning, a booking thread asks to add a night. The agent checks availability in the calendar and confirms the extension with the updated rate.
A guest messages from the room asking for checkout information and the wifi code. The agent answers both from the property notes instantly.
On departure a guest reports a lost keycard. The agent logs the note for the owner, records it on the stay, and the charge policy answers in the thread.
Illustrative example - not a customer testimonial.
Which plan fits hotels & b&bs?
A starting point based on how these businesses typically use the platform.
Recommended plan
Gold suits a hotel or B&B: three numbers give the phone, the guest WhatsApp line and a booking email, with two languages that help with international guests and follow-ups that remind about late arrivals and checkout. The volume is plenty for a busy weekend of calls.
Common questions from hotels & b&bs
Explore further
Related industries, in-depth guides, and articles.
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