A boutique runs on personal questions: do you have the linen dress in a 10, when does the spring order arrive, can you hold the last one until Thursday. The store owner is often the only person behind the counter. Zepiva answers those stock and size questions from your inventory notes, takes holds and special orders over WhatsApp, and follows up without the owner dropping the phone.
Real problems these businesses deal with daily — and the gaps an AI agent can fill.
A boutique has one counter, one person and often one phone call at the worst moment. A caller asks about a style in a size, and the owner either drops the customer or lets it go to voicemail. That voicemail is often checked hours later, after the caller has bought the same thing from someone with a live answer.
The piece is on the mannequin, the extra size is in the back room, the order is coming Thursday, the last one was sold yesterday. A person remembers this with a lookup to the stock list and the order sheet. Answering a size question wrong loses a sale; answering it right wins the walk-in.
A customer wants a size the store is ordering, a repeat customer asks to hold a piece, a bridal fitting needs a timeline. All of it sits in the owner's memory until it does not. When the order lands and the call-back is missed, the customer who asked is gone. Holds and orders need a system, not a recollection.
Specific features mapped to the way your business actually works.
The voice agent reads your inventory and order notes: is the style in, in which size, is the restock coming, what day. It gives a same-answer, same-detail response and offers to hold the item. For a size that is not in stock it asks for a callback and adds the customer to the restock list.
Customers love texting a boutique: hold the beige until Friday, do you have this in a small, will the pre-order arrive before the wedding. The agent confirms the hold on the calendar, checks the order status and replies in the same thread, so the answers live next to the conversation that started them.
When an ordered piece lands, a restock arrives or a pre-order ships, the agent emails the customer who asked. No more owned memory and missed calls. The owner gets a clean list of who is waiting on what, so the counter communicates without chasing its own notes.
A hold is a date and a pickup window; a pre-order has an arrival day. Both go on the shared calendar with a reminder the day before. If a hold expires unredeemed, the agent asks whether to release the item. The boutique keeps its promises without tracking them in a notebook.
Stock questions, a hold and a pre-order update, all answered while the owner helps a fitting room.
A caller asks if the satin blouse is in a size 8. The agent checks the inventory notes, confirms the size and offers a hold.
A repeat customer texts about the pre-order she asked for last month. The agent checks the order status and confirms the arrival date.
A WhatsApp message asks to hold the last bag until Monday. The agent places the hold on the calendar with a pickup reminder.
On Monday the customer arrives, the bag is ready, the hold is closed and the stock list updates. The boutique answered all three without dropping the till.
Illustrative example - not a customer testimonial.
A starting point based on how these businesses typically use the platform.
Gold fits a boutique: a phone for stock calls, a WhatsApp line for holds and a boutique email, with follow-ups that keep special orders warm. The volume is plenty for a single-store week and two languages help bilingual neighborhoods.
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