Dedicated Guides & Core Questions
Can AI answer WhatsApp for my business?
Yes. Discover how the official Meta WhatsApp Cloud API allows safe, 24/7 automated customer service and lead capture without number bans.
How does an AI receptionist work for a clinic?
Learn how AI answers patient calls, books appointments directly into calendars, confirms visits via WhatsApp, and routes emergencies to on-call doctors.
Can AI answer business phone calls?
Explore how sub-600ms latency voice agents handle incoming calls, answer questions using your knowledge base, and perform warm call transfers.
How can I automate customer follow-ups?
Step-by-step breakdown of automated follow-ups across WhatsApp, Phone, and Email to confirm appointments and re-engage past clients.
How can AI handle business emails?
Understand Google Workspace OAuth2 integration, inbox triage, draft mode approvals, and automated answers based on your approved business knowledge.
How can I automate lead follow-ups?
Discover sub-60-second speed-to-lead across phone, WhatsApp, and email to qualify inquiries, capture budget details, and book consultations.
Platform Setup & Architecture
What is Zepiva?
Zepiva is a ready-made, plug-and-play autonomous AI agent platform that handles customer phone calls, WhatsApp messages, and email inquiries 24/7 with zero coding.
Which communication channels does Zepiva support?
Zepiva supports three core channels: Inbound AI Voice Telephony (call forwarding or dedicated numbers), WhatsApp Business (official Meta Cloud API), and Email (Google Workspace OAuth2).
Do I need technical skills or coding to use Zepiva?
No. Zepiva is 100% plug-and-play. Business owners connect their accounts via 1-click OAuth, define their operating hours and pricing, and launch in under 5 minutes.
Data Ownership, Privacy & Security
Where is customer conversation data stored?
Zepiva does NOT store or warehouse conversation archives. WhatsApp messages stay in Meta's cloud, and email remains in Google Workspace. Zepiva acts strictly as an orchestration layer.
Are my business conversations used to train public AI models?
Never. Zepiva strictly uses enterprise API tiers where customer data is not used for training foundational LLM models. Your proprietary knowledge remains confidential.
How does Zepiva prevent AI hallucinations?
Zepiva enforces strict knowledge base retrieval grounding. The agent is instructed to only provide information from your approved documents, and politely defers or escalates when unsure.
Pricing, Plans & Billing
What is included in each Zepiva plan?
Starter ($69/mo): 1 agent, 60 call min, 300 WhatsApp replies. Pro ($149/mo): 1 agent, 250 call min, 1,200 WhatsApp replies, call forwarding. Business ($329/mo): 3 agents, 800 call min, 5,000 WhatsApp replies.
What happens if I exceed monthly plan limits?
There are zero unexpected per-unit overage charges. When limits are reached, you receive an upgrade prompt. Your card is never billed surprise overage fees.
What is the refund and cancellation policy?
You can cancel anytime from your dashboard. Refunds are offered within 7 days of purchase based on usage tier (100% refund under 10% usage, 50% under 30% usage).